Tribute to Volunteer Videographers

Posted on August 19, 2009. Filed under: Customer Service, Leadership |

In case you haven’t been following it, one of the most viewed Youtube videos in recent weeks is by Steve Carroll, the professional musician whose guitar was damaged by United Airlines baggage handlers. United then refused to pay any damages. Big mistake.

Steve Carroll promised to write three songs about the experience, and after the first one, United Airlines offered to pay. Mr. Carroll told them to keep the money, but that they could donate it to charity if they wished.

The United Breaks Guitars Song 1 has received more than 5 million views since July, song # 2 has received 24,139 in the 24 hours since it was posted.

Here’s song number two:
United Breaks Guitars Song 2

At the end of the video, you’ll see that the entire production was done by volunteers, who have obvious talents in the video and music world. I do think the entire experience is a great example of how poor customer service can have repercussions way beyond the original incident.

Bill Huddleston

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One Response to “Tribute to Volunteer Videographers”

RSS Feed for CFC Treasures by Bill Huddleston Comments RSS Feed

Hi Bill. I am fondly reminded of Tom Paxton’s “Thank you Republic Airlines for breaking the neck on my guitar.” Of course this happened before instant celebrity…

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