Tribute to Volunteer Videographers
In case you haven’t been following it, one of the most viewed Youtube videos in recent weeks is by Steve Carroll, the professional musician whose guitar was damaged by United Airlines baggage handlers. United then refused to pay any damages. Big mistake.
Steve Carroll promised to write three songs about the experience, and after the first one, United Airlines offered to pay. Mr. Carroll told them to keep the money, but that they could donate it to charity if they wished.
The United Breaks Guitars Song 1 has received more than 5 million views since July, song # 2 has received 24,139 in the 24 hours since it was posted.
Here’s song number two:
United Breaks Guitars Song 2
At the end of the video, you’ll see that the entire production was done by volunteers, who have obvious talents in the video and music world. I do think the entire experience is a great example of how poor customer service can have repercussions way beyond the original incident.