Try it from your supporter’s perspective

Posted on August 6, 2009. Filed under: 1 |

Nancy Schwartz has a good post on her blog, http://www.gettingattention.org, about “Put Yourself in the Shoes of Your Member/User/Donor — Just for a Minute.”

She’s going through the process of changing e-mail service providers, and has some very salient points about how important the “tiny steps” can be when you’re actually changing processes, or implementing new technology. You need to try things from your donor/client/customer’s point to see if what you think happens, actually does happen.

Here’s the link to the story: http://www.gettingattention.org/my_weblog/2009/08/put-yourself-in-the-shoes-of-your-memberuserdonor.html

Regards,
Bill

Advertisements

Make a Comment

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

    About

    Fundraising and Leadership Development through workplace giving, CFC = Combined Federal Campaign

    RSS

    Subscribe Via RSS

    • Subscribe with Bloglines
    • Add your feed to Newsburst from CNET News.com
    • Subscribe in Google Reader
    • Add to My Yahoo!
    • Subscribe in NewsGator Online
    • The latest comments to all posts in RSS

    Meta

Liked it here?
Why not try sites on the blogroll...

%d bloggers like this: