Archive for April, 2008
The Good Samaritan and “Performance Measurement”
The Good Samaritan & “Performance Measurement”
by Bill Huddleston
Currently, there’s a lot of hype in the world about being “results oriented” and the culture of “performance management” has seeped its way into almost every realm of American life, including business, government and now, the non-profit world as well.
Well, why shouldn’t it? Doesn’t it [...]
Pet Peeve – Contact Us? – We’re not really interested in you.
On Seth Godin’s blog (http://sethgodin.typepad.com) the other day (April 9th) he had a post about poor telephone service by organizations — that incoming call is from a prospect who’s interested enough in your organization to call you — unlike spending time and dollars to find qualified leads, yet many organizations treat this as an irritant [...]
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